Terms of Service

Last Updated

May 20, 2024

Please review and read these Terms of Service (“Terms”, “Terms of Service”, “Agreement”) in detail before accessing and utilizing https://resultsimagery.com website (the “Service”) operated by Results Imagery Inc. (“us”, “we”, or “our”). Your access to and use of the Service is determined upon the acceptance of and compliance with these Terms. 

These Terms apply to all visitors, users, customers and others who intend to access or use the Service. By accessing or using the Service you agree to be constrained by these Terms. If you do not agree with any part of these terms, you are not authorized to access or use the Service.

For good and valuable consideration, the receipt and sufficiency of which is acknowledged, and intending to be legally bound, the parties agree as follows:

Marketing and Communication 

Creating an Account on our website, you give us permission to add you as a subscriber to our newsletters, marketing and other promotional materials that we may send. However, you do have the right to opt out of receiving promotional materials and communicating from us by emailing contact@resultsimagery.com or clicking the unsubscribe link. However, opting out of marketing communications will not affect your receipt of transactional emails related to your account and the Services


Client hereby engages Service Provider to provide Services as set forth in the Services Addenda at the charges set forth therein.   

Payment; Suspension or Termination of Services 

A deposit may be due upon signing as set forth in a Services Addendum. Payment of subsequent charges is due within fifteen (15) days of each invoice.  In addition to any other remedies it may have, Service Provider shall have the right to suspend the performance of Services, or to terminate this Agreement, if Client fails to make payment within the time permitted for doing so under this Agreement. Service Provider may also charge Client a late fee of 1.5% per month, or the greatest amount allowed by law, whichever is less, on an overdue invoice. The Service Provider will be reimbursed from time to time for reasonable and necessary pre approved expenses incurred by the Service Provider in connection with providing the Services under this Agreement. In the event that client has chosen to pay a prepayment for future services (credited to client account) that are not currently in production, the prepayment amount invoiced is non-refundable. Credit for the prepayment for future services are usable and kept on account which will be usable up to 12 months after date prepayment is paid. 


All fees and prices established in this Agreement and the applicable Services Addendum are exclusive of taxes which may be imposed on Service Provider or Client for the provision or use of Services and licenses under this Agreement. Client will pay all such taxes, except for Service Provider’s US federal and state income tax and Service Provider’s personal property tax. 

Term and Termination

The term of this Agreement will begin on the Effective Date and will continue until the Services have been delivered unless the Agreement is terminated earlier in accordance with this Agreement. The Client may terminate the Agreement for convenience with written notice given at least 30 days before the date scheduled for delivery of the Services as set forth in the relevant Services Addendum. The Service Provider may terminate for convenience with 30 days' notice. Services will be rendered as delivered within 60 days of receiving the product from Client. A party may terminate for cause if the other party breaches any of its terms and, if such breach is capable of cure, fails to cure such breach within ten (10) days of receiving written notice specifying the breach. The Client may terminate the Agreement for convenience with written notice given at least 30 days before the date scheduled for delivery of the Services. The Service Provider may terminate the Agreement for convenience with 30 days' written notice to the Client.

Disclaimer of Warranties

Services furnished under this Agreement are provided "as is" and, unless otherwise expressly stated in this instrument, without representations or warranties of any kind, either express or implied. To the fullest extent permitted by law, Service Provider disclaims all warranties, express, implied or statutory, including, but not limited to, implied warranties of title, non-infringement, merchantability, and fitness for a particular purpose. Service Provider does not guarantee that Client’s use of the Services will produce any specific results, including but not limited to, increased sales or customer engagement.

Limitation of Liability

In no event shall Service Provider be liable to the Client or any other party for any special, exemplary, incidental, or consequential damages, including but not limited to lost profits, whether arising out of contract, tort, strict liability or otherwise. In no event shall Service Provider’s liability to Client exceed amounts paid by Client to Service Provider during the twelve months preceding the date upon which a claim arose. 


Each party shall use information received from the other party that is designated as confidential only for the purposes of delivering or obtaining the Services and shall not disclose it to third parties without the disclosing party's permission. 


No action, regardless of form (including in contract, tort or otherwise), arising in connection with the performance of this Agreement may be brought by either party more than the latter of one (1) year after the date of the occurrence on which the action is based, or the expiration of the statute of limitations in connection with as such action.


Service Provider may include Client’s name and general case study information within Service Provider’s marketing materials and website. Any other use of Client’s name and content will be subject to Client’s prior written consent, which can be given via email and will not be unreasonably withheld, conditioned, or delayed.

Intellectual Property

Any intellectual property ("IP") produced by Service Provider in the course of delivering the Services shall normally belong to Service Provider. Upon Client's payment of all relevant invoices, Service Provider shall grant Client the worldwide license to publish, reproduce, distribute, and create derivative works of the IP for promotional and advertising purposes.

At Client’s option, Service Provider shall transfer IP rights to Client at a cost of $25 per image and $25 per second of video. IP rights transferred to Client do not include any stock images or music included with the Deliverables (“Third-Party IP”).  Upon Client's payment of all relevant invoices, Service Provider shall grant Client the worldwide sub-license to publish, reproduce, and distribute, and create derivative works of the Third-Party IP for promotional and advertising purposes, subject to any additional terms specific to the Third-Party IP.

Whether IP is licensed or transferred to Client, Service Provider retains the right to use the IP in its demo reels and portfolios.

Service Provider reserves the right to seek legal remedies, including damages, if Client makes use of Service Provider’s IP in violation of this Agreement.


Each party shall indemnify and hold the other party harmless from and against any and all third-party claims, costs, and liabilities arising out of the indemnifying party’s actions or omissions in connection with this Agreement.

Each party shall also indemnify and hold the other party harmless from and against any and all third-party claims, costs, and liability arising out of a party’s provision of any IP (including music and artwork) provided by one party to the other party to be incorporated within the Deliverables.


Client represents, warrants, covenants and agrees that for two years following the termination of this Agreement neither it nor any of its affiliates will directly or indirectly (i) solicit or induce any employee of the Service Provider to discontinue doing business, or reduce the amount of business, with the Service Provider; or (ii) employ or engage as an independent contractor any person who is employed or so engaged by the Service Provider.


This instrument, with attached exhibits, contains the entire agreement of the parties and supersedes any previous agreement on the same subject matter between them. No amendments or variations of the terms and conditions of this Agreement shall be valid unless the same are in writing and signed by all parties hereto.  Neither party may not assign this Agreement without the permission of the other party.  Service Provider is an independent contractor and nothing herein shall be construed as inconsistent with that relationship or status.   If any one or more of the provisions contained in this Agreement is for any reason held to be invalid, illegal or unenforceable in any respect, such invalidity, illegality or unenforceability shall not affect the other provisions hereof and this Agreement shall be construed as if such invalid, illegal, or unenforceable provision had not been contained herein.  Neither party shall be liable to Client for any failure or delay caused by events beyond Service Provider's control.  The headings contained herein are for convenience of reference only, and are not to be used in interpreting this Agreement.  This Agreement shall be construed and enforced pursuant to the laws of the State of California. All disputes hereunder will be resolved via the Federal courts in the Central District of California. This Agreement may be executed in one or more counterparts, each of which shall be deemed to be an original, but all of which together shall constitute but one document. Any provision of this Agreement or an Addendum which expressly or by its nature is intended to survive its expiration or termination, including Client’s payment obligations, will survive its expiration or termination.

Force Majeure

Neither party shall be liable for any failure or delay caused by events beyond their reasonable control, including but not limited to natural disasters, acts of government, war, and pandemics.

Revision/Revision/Reshoot Policy

Results Imagery rarely offers reshoots/revisions to a project. We do not include additional photoshoots or video shoots. This is defined as any situation where we must set up an additional production to fulfill your request. We highly recommend thinking thoroughly about your communication and requests before presenting to our pre-production team. We do not provide refunds, reshoots, or revisions for the following cases:

  • Delay in project completion. At Results Imagery we do our best to meet delivery deadlines for every project. Sometimes there may be a potential for a delay in delivery due to many different reasons. In the case that there is a delay, we always communicate that with our clients ahead of time to let them know the new estimated delivery date.
  • Non-approval of project. We have one of the most intensive pre-production processes in our industry that involves intake forms, onboarding, brand style guides, inspiration media and examples, pre-production calls and other communication about project needs. We give out clients every opportunity possible to give our team a high level of creative control with their media needs. All projects delivered can only be as specific as your pre-production guidance and inputs. In order for Results Imagery to offer reasonable per-image rates, we cannot offer a reshoot/revision/refund to any order. To receive the results you are wanting, each client must be as specific as possible with their requests.
  • Chose to release creative freedom to Results Imagery. When making a purchase on your client portal, Results Imagery gives you the ability to choose to give our team creative freedom. This means you have no input or communication in the creative pre-production process portion of your order. This allows Results Imagery to create media in their best judgment and grants Results Imagery an automatic approval from the client.
  • We do not offer revisions on add-ons.

Minor photoshop adjustments are included at no additional charges. Minor adjustments may include dust removal, dent/scratch removal, and post editing (color, highlights, shadows, etc.) for photography. Minor adjustments with video projects may include changing text/font style, music choice, and post editing style (color, highlights, shadows, etc.)

Communication Requirement

1.1 Timely Client Response:

To ensure efficient project management and timely delivery of services, it is crucial for clients to respond to communication requests from Results Imagery Inc. ("Service Provider") within seventy-two (72) hours. Delays in client responses can impact coordination with third-party vendors, location/property management, and models/talent, which are essential for project execution.

1.2 Impact of Delayed Client Response:

In the event that a client fails to respond to communication requests within seventy-two (72) hours, the Service Provider reserves the right to extend the project deadlines by up to two (2) weeks. This extension is necessary to accommodate the resulting delays and to manage the schedules of all parties involved in the project.

1.3 Client Responsibility:

The client acknowledges that their timely feedback and communication are critical to the successful and timely completion of the project. The client agrees to make reasonable efforts to provide prompt responses to all communication requests from the Service Provider.

1.4 Notification of Delay:

Should a delay in response occur, the Service Provider will notify the client of the impending extension of the project deadline. This notification will include the new projected delivery date, which will be up to two (2) weeks from the original deadline, depending on the delay caused by the lack of timely client response.